Quality And Management Development Courses » Business Performance Metrics and Management: Aligning KPIs to Your Strategy

LEARNING OUTCOME

• Put in place the most appropriate corporate performance measurement and management process and accompanying systems for your company Create a common language around corporate performance management and get people’s buy-in
• Analyze your own performance management challenge
• Deficiencies in classical accounting systems for determining value

THE COURSE

• Short-term vs long-term value, Intangible vs tangible
• Shareholder value
• Stakeholder value
• The Customer Value Proposition
• The value of loyal customers
• Setting the right Key Performance Indicators for your strategic plan
• How the Net Promoter Score works
• Building a one-page plan of goals, actions, and KPI’s to manage the business
• Leading indicators, lagging indicators, and milestones
• KRI, PI, and KPI: Distinguishing between Key Result Indicators, Performance Indicators, and Key Performance Indicators
• How to set effective KPIs

COURSE METHOD

• Lecture handouts, Videos, Group Workshop

COURSE MATERIAL

• We have prepared excellent course material that will be presented in English and Urdu.
• Participants will be given course material as well as videos to be taught later on

COURSE CERTIFICATE

• Course attendance certificate will be awarded at the end of the session.

COURSE DIRECTOR

• Dr Mutahir is a PhD in Engineering Management. He is PMP and MS in information technology as well. He has over 30 years of experience in training and management. He is the overall in charge of the course curriculum and each course from STC Lahore is approve by him for delivery