Business Management » Customer Service Excellence: How to Win and Keep Customers

Customer Service Excellence: How to Win and Keep Customers

Business Management 1 Day(s) PKR 9000
January 08, 2018 Lahore Register Now!
September 19, 2018 Faisalabad Register Now!

LEARNING OUTCOMES:

  • Deliver better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a solution

THE COURSE:

  • Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. . How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
  • This customer service training gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

COURSE METHOD

  • Lecture handouts, Videos, Group Workshop

COURSE MATERIAL

  • We have prepared excellent course material that will be presented in English and Urdu.
  • Participants will be given course material as well as videos to be taught later on

COURSE DIRECTOR

  • Dr Mutahir is a PhD in Engineering Management. He is PMP and MS in information technology as well. He has over 30 years of experience in training and management. He is the overall in charge of the course curriculum and each course from STC Lahore is approve by him for delivery

 

Price:9000 RS
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