Quality And Management Development Courses

LEARNING OUTCOMES: Deliver better, faster service and increase customer satisfaction Learn how to gain repeat business Know what customers expect Increase your credibility with customers—and your [...]

LEARNING OUTCOMES: Lead and manage change proactively by applying up-to-date change management techniques in your initiatives Take a “big picture” look at the change initiatives you are involved [...]

LEARNING OUTCOME Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management Respond in a professional manner, even when you’re out of [...]

LEARNING OUTCOMES: Understand process for applying the skills and knowledge of cost engineering Cost Management maps the process upstream of project management A unique element of the Cost [...]

LEARNING OUTCOMES: Understandthe process of limiting the negative aspects of conflict while increasing the positive aspects of conflict To know the distinction between substantive (also called [...]

LEARNING OUTCOMES: Enhancing co-worker and managerial productivity; Freeing up resources so they can be used for productive purposes; Reducing the need to devote scarce resources to purely [...]

LEARNING OUTCOMES: Speak and present with greater clarity and purpose, stressing key ideas Face an audience or camera with confidence and control, and make the most of your own natural speaking [...]

LEARNING OUTCOMES: As a result of participating in this workshop, you will be better able to: Influence the people whose help you need to implement the strategy and achieve your objectives Manage [...]

LEARNING OUTCOMES: To reflect on the sources of difficulties that arise from managing multiple bosses Develop effective tools to meet the challenges of dealing with multiple priorities and [...]

LEARNING OUTCOME Is your behavior affecting your life or damaging your relationships? If the answer is “Yes”, you need to attend Anger and Stress Management. With our Anger and Stress [...]

LEARNING OUTCOME Set practical goals for your projects—goals you can achieve regardless of “hitches” Set realistic schedules that you can meet Develop a project plan—and get that plan implemented [...]

LEARNING OUTCOMES: There are several ways you can “make your money work for you,” including putting it into some kind of savings account, which can accrue interest or investing it to potentially [...]

LEARNING OUTCOME Develop an effective plan and strategy for any negotiation Influence how customers view your product’s costs, benefits and value to them Adapt your behaviour at each stage of the [...]

LEARNING OUTCOMES Set your goals, stick to them and defend them Prioritize the demands on your time according to those which lead to greater value creation Manage your workload to avoid burn-out [...]

LEARNING OUTCOME How to keep your mind on things you want and off from things you do not want Every adversity has the seed of greater benefit The priceless gift of the “joy of work” Success is [...]

LEARNING OUTCOMES Prioritize goals and activities Organize workflow and processes Monitor results and take action where needed Report results Run effective meetings THE COURSE Management skills [...]

LEARNING OUTCOMES Provides the critical thinking skills, conceptual knowledge and best practice techniques that enable rapid high-impact transformation and sustainable on-going improvement of [...]

LEARNING OUTCOMES: This workshop provides you with the negotiation skills to deal with business situations – from everyday negotiation situations to more complex deal-making – and to get better [...]

LEARNING OUTCOME Learn how to channel assertiveness skills to interact more effectively with people throughout your organization. Mastering assertiveness skills can do a lot more than just help [...]

LEARNING OUTCOMES The strength of your agreements, understandings and relationships can make the difference between success and failure. Weak agreements always break down. They bring nagging [...]

LEARNING OUTCOME Put in place the most appropriate corporate performance measurement and management process and accompanying systems for your company Create a common language around corporate [...]

LEARNING OUTCOME Increase your insight into your B2B customers and channels Identify the real value for your customers Define and communicate your unique Customer Value Proposition Develop and [...]

LEARNING OUTCOME Think out of the box Generate new ideas Find creative solutions to difficult challenges Establish a habit of creative thinking Lead for creativity on your team THE COURSE [...]

LEARNING OUTCOME A growing awareness that human resources need to be used more effectively A growing awareness that the traditional approach to organization has many shortcomings The belief that [...]

LEARNING OUTCOME Recognize the benefits of EI to personal development and leadership Understand EI competencies and how to develop them Identify personal strengths/limitations using the Emotional [...]

LEARNING OUTCOME Stress affects one in five of the working population from the newest recruit in the post room to the board of directors. It is now the single biggest cause of sickness Over 105 [...]

LEARNING OUTCOME Learn the practical techniques you need to help perfect the art of conducting effective meetings. Choosing the correct pitch Questioning and listening techniques Summarising and [...]

LEARNING OUTCOME Organize information from multiple sources and in multiple formats Put information into a format that can be analyzed Apply techniques to determine what information is relevant [...]

LEARNING OUTCOME Identify causes of gaps in selling skills Instantly document real-world performance for accurate assessment of “soft skills” Coach corrective action at the moment of discovery [...]

LEARNING OUTCOME When done effectively, goal setting can unleash the hope of opportunity and the power of action. Framing organizational imperatives into goals that are meaningful and personally [...]